As travelers, we’ve grown to expect long lines at security checkpoints, crowded highways, and a dozen of other tiny delays during the holiday season. We also expect a higher caliber of customer service from airport security and staff who would like to do everything in their power to relieve the stress of holiday travel. “This [...]
In the world of customer service – the actual quality of the service you deliver means nothing if not for your customer’s perception of it. From their purchase behavior, to the memories and emotions they associate with your brand, the quickest way to gain a loyal follower is to make them feel as though your [...]
Did you know that 62% of customers don’t think that the brands that they’re most loyal to are doing enough to reward them? According to a recent study by Hubspot, rewards programs are widely regarded by customers as integral to customer service and increasingly expected across the board. SMS Valet understands that customer experience lies [...]
